Customer Service

Free Shipping

On orders over 150€ you receive free shipping.

Conditions:

  • Minimum Order Value: Free shipping applies to orders with a total value of 150€ or more, excluding discounts and promotions.
  • Eligible Regions: Free shipping is available only for deliveries within Belgium.
  • Promotional Offers: Free shipping cannot be combined with other shipping-related promotions unless stated otherwise.

Crash replacement

Sadly, crashes are always a constant in cycling. And ripped clothes because of it are as well. Shoot an email with details and photos of your damaged kit, including your original receipt and we will provide you with a 30% discount on a replacement kit.

Conditions:

  • Eligibility: Crash replacement applies only to damaged cycling apparel purchased directly from Oxygenic Cycling Wear.
  • Proof of Purchase: A valid receipt or order confirmation must be provided to verify the original purchase.
  • Photos Required: Clear photos of the damaged item(s) must be included in your email to qualify for the replacement discount.
  • Discount Details: A 30% discount applies to a replacement of the same item or a similar product, subject to availability.
  • Timeframe: The crash replacement request must be submitted within one year of the original purchase date.
  • Non-Transferable: This offer is valid only for the original purchaser and cannot be transferred.
  • Exclusions: Crash replacement does not cover wear and tear, misuse, or damages not related to crashes.
     

Free Returns for First-Time Purchasers

Doesn’t fit quite right, or would you prefer another color? If it’s your first purchase, we’ve got you covered with free returns. Feel confident knowing we’re here to help you find the perfect fit.

Conditions:

  • Eligibility: Free returns are available exclusively for first-time purchasers of Oxygenic Cycling Wear.
  • Timeframe: Return requests must be submitted within 30 days of the delivery date.
  • Condition of Items: Items must be unworn, unwashed, and in their original condition with all tags attached to qualify for free returns.
  • Eligible Regions: Free returns are available for orders within Belgium.
  • Exclusions: Final sale items, gift cards, and promotional products are not eligible for free returns.
  • Proof of Purchase: A valid receipt or order confirmation must be provided when initiating a return.

For any questions, to request a crash replacement, or to initiate a return, please contact us at oxygeniccycling@gmail.com